Shipping policy

SHIPPING POLICY

Last updated: August 2026

At Gazella Living, we aim to make your shopping experience simple, transparent and reliable. Below you’ll find important information about how we process and deliver your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Processing times may occasionally be longer during weekends, public holidays, periods of high demand or circumstances outside our reasonable control.

SHIPPING DESTINATIONS

Gazella Living currently ships to Australia and Spain.

Available shipping options and delivery information may vary depending on your location and will be displayed where applicable during your shopping experience.

SHIPPING COSTS

Standard shipping is FREE on all orders to Australia and Spain unless otherwise clearly stated at checkout.

ESTIMATED DELIVERY TIMES

After processing, most orders are expected to arrive within approximately 6–10 business days.

Please note that these delivery times are estimates and are not guaranteed. Certain products, destinations or circumstances may require additional transit time.

Delays may occasionally occur due to carriers, customs processing, public holidays, severe weather, periods of high demand or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information is available, you will receive it after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

MULTIPLE ITEMS

If your order contains multiple products, items may occasionally be shipped separately and arrive at different times.

You will not be charged additional standard shipping fees if items from the same order are dispatched separately.

INCORRECT OR INCOMPLETE ADDRESSES

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, contact us as soon as possible at info@gazellaliving.com.

We will do our best to update your information before your order is processed or dispatched. However, changes cannot be guaranteed once fulfilment has begun.

DELIVERY DELAYS

If your order has not arrived within the expected delivery period, please contact us at info@gazellaliving.com and we will help investigate the status of your shipment.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe your parcel has been lost during transit, please contact us as soon as possible at info@gazellaliving.com.

Please include your order number and, for damaged products, photographs of the product and packaging where possible.

We will review the situation and work with you to provide an appropriate solution in accordance with applicable consumer law.

CUSTOMS, DUTIES AND TAXES

Depending on the destination and applicable local regulations, orders may be subject to taxes, duties or customs requirements.

Where applicable taxes or duties are collected at checkout, this will be shown before you complete your purchase.

Any additional charges imposed by local authorities that are not collected at checkout may be the responsibility of the customer, subject to applicable law.

CONTACT US

If you have any questions about shipping or your order, please contact us:

Gazella Living
Email: info@gazellaliving.com
Website: gazellaliving.com