Refund policy

REFUND & RETURN POLICY

Last updated: August 2026

At Gazella Living, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

14-DAY RETURN PERIOD

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must generally be in the same condition in which you received it, unused, unworn and, where applicable, in its original packaging.

You will also need your receipt or proof of purchase.

To request a return, please contact us at:

info@gazellaliving.com

Please do not send products back without contacting us first. We will provide you with the appropriate return instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If your item arrives damaged, defective or you receive the wrong product, contact us as soon as possible at info@gazellaliving.com.

Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the product and, where relevant, its packaging

We will review the issue and provide an appropriate solution, which may include a replacement or refund, in accordance with applicable consumer law.

NON-RETURNABLE ITEMS

For hygiene and health protection reasons, certain personal-use products may not be eligible for return once opened, used or unsealed, unless they are defective, damaged, incorrect or applicable consumer law provides otherwise.

This may include products designed to come into direct contact with the mouth, nose, face or skin.

Please contact us before returning any product if you are unsure whether it is eligible.

We do not accept returns of gift cards, where applicable.

RETURN SHIPPING

Unless the product is defective, damaged, incorrect, or applicable consumer law requires otherwise, return shipping costs may be the responsibility of the customer.

Original shipping charges, where separately charged, are generally non-refundable unless required by applicable law.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please remember that banks, card issuers and payment providers may require additional time to process and display the refund after it has been issued.

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible at info@gazellaliving.com.

We will do our best to accommodate your request before fulfilment begins. However, once an order has been processed or dispatched, we may not be able to cancel or modify it.

YOUR CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Customers may have additional statutory rights depending on their country or region.

CONTACT US

For questions regarding returns, refunds or damaged products, please contact:

Gazella Living
Email: info@gazellaliving.com
Website: gazellaliving.com